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Welcome to Blyth Road Medical Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access 

The surgery caters for patients with a disability. If you require these facilities please ask at reception. Facilities are also available for hearing aid users


 

The CQC make sure that hospitals, care homes, dental and general practices and other care services in England provide people with safe, effective and high quality care, and encourage them to improve.  They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety.

Blyth Road Medical Centre was inspected on 21 July 2016

We received an overall rating of

Good

We will strive to maintain this good rating and continue to work towards improving the surgery further. 

Click here to view our full report


NHS Friends and Friends Test

September 2019

86% of patients would recommend us

Thank you to the 194 patients who completed the Friends and Family test last month.  These patients were asked if they would recommend Blyth Road Surgery to their friends and family and these were the results:

Extremely Likely68%
Likely17.5%
Neither3%
Unlikely3%
Extremely Unlikely8%
Don't Know0.5%

 We are listening to your feedback

You've been giving us feedback on your care and treatment.  You told us:

During the period January to December 2018, we had 2666 responses to our Friends & family survey and 91% of patients  stated they would recommend us to others.

Many patients commented on how friendly and helpful staff were from Reception to Clinical Staff. However, you told us you didn't like having to come down to surgery at 8am to get a same day appointment and many patient commented on this to the Reception staff.

During 2018, 108 patient responded to the GP Practice Survey sent out externally to patients.  Only 58% of respondents said they find it easy to get through to the GP practice by phone.

Although just above the national average, only 63% of patient said they were offered a choice of appointment, which we would like to improve.

We're listening and this is what we're doing:

We have had an extra 4 telephone lines installed.  Patients now ring on one number (01709 812827), two lines are answered and four are put in a queue.  We ask that patients only phone for other enquiries such as for results and insurance report queries after 11am to free up phone lines for patients trying to make appointments first thing in a morning.

We have now changed the system so appointments can only be booked over the phone between 8 - 8:30am.  We think this offers all patients the same opportunity to book an appointment and enables Reception to answer the phone calls quicker so you are not kept waiting as long on hold.  As we are now doing Care Navigation, it is also better for confidentiality. 

We now have evening and weekend appointments available at various hub surgeries, including Dinnington, Broom Lane, Magna and Kilnhurst.  Care Navigation also enables Reception staff to book you into to see a Physiotherapist for any musculoskeletal problems or a Pharmacist for medication reviews or medication queries.  The addition of these appointments should increase the percentage of patients offered a choice of appointment.

 

 

(Site updated 01/10/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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