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Care Navigation

Care Navigation is about getting the right care, by the right person, first time for patients in Rotherham.  The programme started in April 2017 and from June 2018, twenty eight of Rotherham GP Practices are offering their patients some alternatives to having a GP appointment, if it is suitable for them.  The Receptionist will ask you a couple of questions to find out the nature of your call and they may suggest another service that would be more appropriate for you to attend.

Receptionists will not refuse an appointment, they will just suggest alternative services which could save you time.  If you have a problem which can't be dealt with by Reception or Care Navigated, they will simply book you an appointment as normal.

Due to increasing demand nationally for GP appointments, Care Navigation is being rolled out in various locations across the country.  By cutting out unnecessary GP appointments and enabling patients to self-refer, should provide a quicker service for patients and helps save GP appointments. 

Physio First

We have a physiotherapist based at Maltby Health Centre as well as various other locations across Rotherham.  Reception can book you a 20 minutes appointment, where your condition can be assessed if you are suffering from:

  • Back Pain
  • Spinal Pain
  • Neck Pain
  • Pain in the elbow, wrist or hand
  • Shoulder pain on movement
  • Pain in the hip, knee or ankle
  • Sprain/Strains/Twisting Injury

If the Physio thinks you require medication or a sick note, he will send a task to the GP asking them for this.

Please Note:  You cannot be seen by Physio First for an above problem if you have seen a clinician regarding the same problem within the last 2 weeks.

Self Care Via Pharmacy

Your local pharmacist can help with many common conditions, with advise and over the counter medication where needed.

Pharmacies can deal with:

  • Acne
  • Athletes Foot
  • Bites/Stings
  • Blocked Nose, Cold
  • Cold Sores/Mouth Ulcers
  • Conjunctivitis
  • Constipation
  • Cough/Sore Throat
  • Cradle Cap
  • Dandruff
  • Dry Skin/Dermatitis
  • Diarrhoea
  • Ear Wax
  • Earache
  • Excessive Sweating
  • Fever
  • Hay Fever
  • Haemorrhoids
  • Head lice
  • Infantile Colic
  • Nappy Rash
  • Sprain/Strain
  • Sunburn/Sun Protection Creams
  • Teething
  • Threadworms
  • Thrush
  • Toothache
  • Travel Sickness


If you are pregnant you can be referred directly to the Community Midwife, there is no need to see a GP first.  Just give your details to Reception and they will send the referral to the Midwife Service.

Stop Smoking

Stop Smoking has now become part of "Get Healthy Rotherham" -

Get Healthy Rotherham provides a range of lifestyle improvement support for the following:

  • Weight Management
  • Smoking Cessation (The GP Practice cannot prescribe you stop smoking medication, but Get Healthy Rotherham can)
  • NHS Health Checks (Age 40-74 eligibility criteria applies)
  • Alcohol Screening
  • Digital and Remote Behaviour Change Support

IAPT (Improving Access to Psychological Therapies)

IAPT have a team of Counsellors and Therapists trained to help you with some common mental health issues.  You don't need to be referred by a Doctor.

Rotherham IAPT can help patients with the following:

  • Feeling Low/Down
  • Feeling Depressed
  • Feeling Anxious/Worried 
  • Feeling Stressed
  • Panic Attacks
  • Poor Sleep

You can self refer by phoning 01709 447755

For more information and advise visit their website

Sexual Health

Rotherham Integrate Sexual Health Service

Confidential & Friendly Service

Services Include:

  • Contraception
  • Emergency Contraception
  • Hepatitis B Vaccines & Screening
  • Treatment of Sexually Transmitted Infections (STI's)
  • HIV Care
  • Free Tests and Treatment
  • Safer Sex Information
  • Vasectomy Service

Based at

Rotherham Hospital, Moorgate Road, Rotherham, S60 2UD

Telephone:  01709 427777

Opening Hours

Monday to Thursday     9am - 8pm

Friday                         9am - 5pm

Saturday                     10am - 2pm

Sunday                       11am - 2pm


GPs do not deal with any Dental problems.  This includes infections/abscesses

As advised by the British Medical Association, GPs should not attempt to manage a condition requiring dental skills unless they have the appropriate training and expertise.  Simply issuing antibiotics won't address any underlying problems and may mask symptoms, potentially resulting in a worse long term outcome or missing a more serious condition.  Both the civil courts and the General Medical Council require doctors to have appropriate skills for any treatment they offer and therefore legally and ethically GP's can't provide dental treatment as they are not qualified to do so.

If you are housebound, please contact your registered dentist and ask them to refer you for a home assessment.

If you do not have a dentist, please visit NHS Choices or contact NHS 111 to direct you


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website