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Practice Policies

Fair Processing Notice - General Data Protection Regulation 2016 Data Protection Act 2018

Your Information and How We Use It

Click here for our Privacy Notice

Click here for Rotherham Health Record Privacy Notice

Data Protection Policies

Information Governance & Data Protection Policy

Data Protection & Confidentiality Policy

Fair Processing Notice

Practice Responsibilities

Patient Access to Medical Records Policy

How we use your information leaflet

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

Please see our full Complaints Procedure for further information.

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 

Practice Leaflet

Practice Leaflet


Infection Control Policies

Good infection prevention and control are essential to ensure that people who use health and social care services receive a safe and effective care. Effective prevention and control of infection must be part of everyday practice and be applied consistently by everyone.

 

Good management and organisational processes are crucial to make sure that high standards of infection prevention and control are developed and maintained.

 

If you have any concerns regarding infection prevention measures here at the Surgery please contact a member of the practice team immediately.

Standard Infection Control Precaution Policy

Asepsis Policy

Cold Chain Policy

Decontamination Policy

Handling, Disposal & Management of Waste

Hand Hygiene Policy

Management of Blood Spillages

Sharps Safety Policy



 
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