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COVID -19 UPDATE 23.03.2020

 

Due to the predicted escalation of COVID-19 and after working through the advice form National Health guidance, we have had to make some difficult decisions about how we operate over the coming months.

 

Unfortunately, all future routine appointments you have booked have been cancelled until further notice

 

We have kept pre-booked appointments on our system for audit/follow up purposes, so if you receive a text message reminding you of an appointment or saying you’ve missed an appointment, please ignore it.

 

Our priority at this time is to protect our patients and staff and maintain the integrity of the service we offer to ensure that as far as possible we can continue to care for our patients. This will unfortunately come at the expense of making changes to the way we operate.

 

We need to reduce footfall and will be undertaking as much as we can via a telephone consultation. We need to prioritise urgent and essential over routine care during this difficult time.

 

We have locked our front door and patients are being screened at the door. Please respect the social distancing guidelines if you are waiting at the front door and only come down to surgery if it is absolutely necessary.

 

This is being done for the greater good of everyone but we apologise for any inconvenience it may cause and we hope that you understand the reasons for the decision.

 

 

Patients who have appointments for any of the following:

Regular Injections/Immunisations INR, DMARD Bloods – we are keeping this list under review

These patients are advised to keep their appointment, unless you or any members of your household have symptoms of COVID-19.

If you have an appointment for anything else you feel is urgent, please contact the surgery.

Coils/Implants

We have received guidance to say that implants will work for 4 years instead of 3 years and coils will work for 6 years instead of 5 years. 

Smears

We have cancelled all routine recall smears, but will still be seeing patients with an early recall of 6 months or a year.

 

  

 

Rescue Packs – will NOT be given to all patients with Asthma and COPD. If you suffer with Asthma or COPD and become ill, you will be triaged by a clinician and given antibiotics/steroids when they are needed. It is not necessary to have some just in case. This surgery alone has over 700 patients with Asthma or COPD and cannot possibly give all these patients antibiotics/steroids just in case.

Please see the link below for further information and advice.

https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/

 

Prescriptions – wherever possible, please order your prescription online or email them to roccg.blythroad@nhs.net. If you do not have access to the internet we will accept requests over the phone. You can now also post them through the letter box on the side of the building. If you go up the drive there is a green door on the left hand side with the Blyth Road Medical Centre sign on.

 

Rotherham Health App – we are advising patients to download the Rotherham Health App. The app can be downloaded to smart phone and it is also available as a website www.rotherhamhealthapp.com

You can order your prescriptions via the app and they are also currently developing video consultations. Once you register, the surgery will need to complete your registration by confirming your identity. They will do this by phoning you and asking some questions.  If you have any queries regarding the app, please go on their support page.

High Risk Group

If you are on the very high risk list, you should have now received a letter.

 

Self-Isolation – please do not contact the surgery to ask if you should self-isolate or to request a sick note if you are self-isolating. If you are suffering with a high temperature of above 37.8 or you have a new continuous cough you are advised to self-isolate for 7 days. If you have a health condition and think you should be self-isolating because you are at risk, the government has published a list of who should self-isolate. Please refer to this list (link below) and speak to your employer.  We can provide you with proof of your medical condition if your employer insists, although this shouldn't be needed.  However, it is not up to us to decide whether you should be at work or not.  You need to discuss this with your employer.

 

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults   

 

To generate a self certificate please visit www.111.nhs.uk

 

Telephoning the surgery – please do not contact the surgery if it is not essential. Our lines are extremely busy. We have a limited number of phone lines and our clinicians need these to be able to contact patients. If you phone and the Receptionist can’t deal with your query straight away, you will be put on a list for a member of staff to phone you back at a quieter time.  If you have a general query that is being asked by a number of patients we will update the website with this information. 

For the latest national advice and updates visit

https://www.nhs.uk/conditions/coronavirus-covid-19

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patient what they should do based on their particular circumstances.  These can be accessed at

https://111.nhs.uk/service//covid-19

Maltby Pharmacy Opening Hours 30.3.20

Our In House Pharmacy will be open as a minimum between the hours of 10am -12noon and 2pm - 6pm everyday.  They are currently remaining open Monday to Friday until 11pm, but his is subject to change. For pharmacy enquiries please contact the pharmacy on 01709 769696.  Although they are located in the same building it is a completely separate business and our staff therefore cannot help with pharmacy related queries. Our front door will remain locked, but if you ring the bell during these times someone from the pharmacy will attend to you.

Welcome to Blyth Road Medical Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access 

The surgery caters for patients with a disability. If you require these facilities please ask at reception. Facilities are also available for hearing aid users


A new infection has been detected in Wuhan, China

(Novel Coronavirus)

If you have been to Wuhan, China, in the last 14 days and develop ANY of these symptoms, contact a healthcare professional.

  • Cough
  • Runny Nose
  • Sore Throat
  • Fever
  • Difficulty Breathing

If you develop symptoms within 14 days of leaving China, contact a healthcare professional for free advice and treatment, by calling NHS111 or your GP, and tell them that you have travelled to Wuhan.

For the latest information Public Health Guidance is available on their website at

https//:www.gov.uk/government/collections/Wuhan-novel-coronavirus


 

The CQC make sure that hospitals, care homes, dental and general practices and other care services in England provide people with safe, effective and high quality care, and encourage them to improve.  They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety.

Blyth Road Medical Centre was inspected on 21 July 2016

We received an overall rating of

Good

We will strive to maintain this good rating and continue to work towards improving the surgery further. 

Click here to view our full report


NHS Friends and Friends Test

February 2020

98% of patients would recommend us

Thank you to the 92 patients who completed the Friends and Family test last month.  These patients were asked if they would recommend Blyth Road Surgery to their friends and family and these were the results:

Extremely Likely89%
Likely9%
Neither0%
Unlikely0%
Extremely Unlikely2%
Don't Know0%

 We are listening to your feedback

You've been giving us feedback on your care and treatment.  You told us:

During the period January to December 2018, we had 2666 responses to our Friends & family survey and 91% of patients  stated they would recommend us to others.

Many patients commented on how friendly and helpful staff were from Reception to Clinical Staff. However, you told us you didn't like having to come down to surgery at 8am to get a same day appointment and many patient commented on this to the Reception staff.

During 2018, 108 patient responded to the GP Practice Survey sent out externally to patients.  Only 58% of respondents said they find it easy to get through to the GP practice by phone.

Although just above the national average, only 63% of patient said they were offered a choice of appointment, which we would like to improve.

We're listening and this is what we're doing:

We have had an extra 4 telephone lines installed.  Patients now ring on one number (01709 812827), two lines are answered and four are put in a queue.  We ask that patients only phone for other enquiries such as for results and insurance report queries after 11am to free up phone lines for patients trying to make appointments first thing in a morning.

We have now changed the system so appointments can only be booked over the phone between 8 - 8:30am.  We think this offers all patients the same opportunity to book an appointment and enables Reception to answer the phone calls quicker so you are not kept waiting as long on hold.  As we are now doing Care Navigation, it is also better for confidentiality. 

We now have evening and weekend appointments available at various hub surgeries, including Dinnington, Broom Lane, Magna and Kilnhurst.  Care Navigation also enables Reception staff to book you into to see a Physiotherapist for any musculoskeletal problems or a Pharmacist for medication reviews or medication queries.  The addition of these appointments should increase the percentage of patients offered a choice of appointment.

 

 

(Site updated 30/03/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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